Returns & Exchanges
GearDuffel.com will accept returns on orders that are brand new, unused condition, with all hang tags and packaging. Item(s) must be returned within 30 days of purchase upon receipt. A full refund will be issued less shipping charges.
If you need a different size, please return your item(s) for a refund and place a new order at your convenience.
We process refunds upon receipt of your return, and placing a new order now ensures that you’ll get your new item.
PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER, OTHERWISE WE WILL NOT ISSUE A REFUND. AN (RA# ) IS REQUIRED FOR ALL RETURNS, AND MUST BE PRINTED OUTSIDE THE BOX , PLEASE ALSO INCLUDE THE EMAIL IN THE RETURNED PACKAGE.
E-mail us at firstname.lastname@example.org to obtain an RA#. No phone calls.
Return information will be sent to you via the email address used to place your original order. Refunds and exchanges are processed within 10 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!